Helping new employees learn about an old project — faster and easier from before.
Software Developer and Tester - Intern
During summer 2019, I had the great fortune of working with the Applications department in SR Technologies.
The goal was to use UX Design to improve the acquisition and retention of knowledge amongst the company stakeholders regarding one of the main projects, and to shorten the time it took for people to learn what they needed to about the project.
To achieve this goal, I utilized Design Thinking.
I conducted 20 one-on-one interviews with Developers, QA Engineers, Software Leads, etc., responsible for the project to understand the underlying problem.
I then developed prototypes to better address stakeholder needs.
Towards the end of my internship, I conducted usability tests with the company stakeholders to validate that we were achieving our goal and utilize feedback to improve the project map over 4 iterations.
While the details of the work are classified, I'd be happy to chat more about the process of my experience over email.